Terms & Conditions
Last Updated: [Insert Date]
Welcome to Sitha Collections. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order.
1. About Sitha Collections
Sitha Collections is an online saree store offering a curated collection of sarees, including:
Pattu Sarees
Designer Sarees
Soft Tissue Sarees
These Terms & Conditions govern your use of the Sitha Collections website and your purchase of products through our online store.
2. Acceptance of Terms
By accessing our website, browsing our products, creating an account, or placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree with these terms, please do not use the website or place an order.
3. Product Information
We make every effort to display product images, colours, descriptions, fabrics, designs, and other details as accurately as possible.
However:
Actual colours may vary slightly depending on your device screen and display settings.
Saree textures, embroidery, zari work, and patterns may have minor variations.
Product photographs may appear slightly different from the actual product due to lighting and photography.
Handcrafted or traditionally woven products may have natural variations that are part of their character.
Such minor variations do not necessarily constitute a product defect.
4. Product Availability
All products are subject to availability.
Sitha Collections reserves the right to:
Limit the quantity of products available for purchase.
Update product availability without prior notice.
Discontinue a product at any time.
Cancel an order if a product becomes unavailable after the order is placed.
If an order is cancelled due to product unavailability, any applicable payment received for that order will be processed for refund according to our refund policy.
5. Prices and Payments
All product prices displayed on the website are subject to change without prior notice.
The applicable price at the time the order is successfully placed will generally apply to that order, subject to correction of any genuine pricing or technical errors.
Customers are responsible for providing accurate payment and billing information.
We may use third-party payment service providers to process online payments. Sitha Collections does not store complete card, UPI, or banking credentials on its website unless expressly stated otherwise.
6. Order Confirmation
After placing an order, you may receive an order confirmation through the contact details provided during checkout.
An order confirmation indicates that your order has been received. It does not necessarily guarantee fulfilment if the product subsequently becomes unavailable or an issue is identified with the order.
Sitha Collections reserves the right to cancel or refuse an order in appropriate circumstances, including suspected fraudulent activity, incorrect pricing, unavailable inventory, or incorrect customer information.
7. Shipping and Delivery
Orders will be shipped to the address provided by the customer during checkout.
Customers are responsible for ensuring that the shipping address and contact details are accurate.
Delivery timelines may vary depending on:
Destination
Product availability
Courier services
Weather conditions
Public holidays
Other circumstances beyond our reasonable control
Once an order has been handed over to the courier, delivery may also be subject to the courier’s operational timelines.
8. Delayed, Lost, or Damaged Orders
If an order is delayed, lost, or damaged during transit, customers should contact Sitha Collections as soon as possible with their order details.
We will reasonably assist in coordinating with the relevant delivery partner and resolving the issue in accordance with our applicable shipping and refund policies.
Customers are encouraged to inspect packages upon delivery and report visible damage promptly.
9. Returns and Exchanges
Returns and exchanges will be accepted only according to the Sitha Collections Return & Refund Policy applicable to the purchased product.
Certain products may be non-returnable or may have specific return conditions.
Before returning a product, customers should contact our support team and obtain the required instructions.
Products eligible for return or exchange may need to meet conditions such as:
Being unused and unworn.
Being in the original condition.
Having original tags, packaging, and accessories intact.
Not having stains, damage, perfume smell, alterations, or other signs of use.
Please refer to our Return & Refund Policy for complete details.
10. Cancellation
Order cancellation requests should be made as early as possible after placing the order.
Once an order has been processed, packed, or shipped, cancellation may not be possible.
Any eligible cancellation and refund will be handled according to our cancellation and refund policy.
11. Customer Responsibilities
Customers agree to provide accurate and complete information when using the website and placing orders.
You agree not to:
Use the website for unlawful purposes.
Provide false or misleading information.
Attempt to interfere with the operation or security of the website.
Attempt to gain unauthorised access to website systems.
Use website content for unauthorised commercial purposes.
Engage in fraudulent transactions.
12. Intellectual Property
All content available on the Sitha Collections website, including but not limited to:
Logo
Brand name
Product photographs
Website graphics
Text
Designs
Images
Videos
Layout and visual elements
is owned by or licensed to Sitha Collections and is protected by applicable intellectual property laws.
No website content may be copied, reproduced, modified, distributed, or commercially used without prior written permission.
13. Website Accuracy
We make reasonable efforts to keep the information on our website accurate and up to date.
However, occasional typographical errors, pricing errors, product-description errors, or technical inaccuracies may occur.
Sitha Collections reserves the right to correct such errors and update website information when necessary.
14. Promotions and Discounts
Promotional offers, discounts, coupon codes, and special sales may be subject to additional terms and conditions.
Unless specifically stated otherwise:
Offers cannot be combined.
Promotional codes cannot be exchanged for cash.
Offers may have limited validity.
Sitha Collections may modify or withdraw promotional offers subject to applicable law.
15. Privacy
Your use of the website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect customer information.
By using the website, you acknowledge that you have read and understood the Privacy Policy.
16. Third-Party Services
The website may use third-party services such as payment gateways, courier companies, analytics providers, hosting services, and other service providers.
Use of such services may be subject to the respective third party’s terms and policies.
Sitha Collections is not responsible for independent failures or policies of third-party service providers, except where liability cannot legally be excluded.
17. Limitation of Liability
To the extent permitted by applicable law, Sitha Collections will not be responsible for losses arising from circumstances beyond our reasonable control, including delays caused by courier services, natural events, technical failures, or other external circumstances.
Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded.
18. Grievance Redressal
Sitha Collections will provide an appropriate mechanism for customers to raise complaints or grievances relating to orders, products, payments, delivery, returns, or other website-related matters.
Customer Support: 8341419996
Grievance Contact: [Insert Email Address]
Customers may contact us using the above details, and we will make reasonable efforts to address complaints within the applicable requirements.
19. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.
Any dispute arising in connection with the website or purchases shall be subject to the jurisdiction of the appropriate courts, subject to applicable consumer protection laws and regulations.
20. Changes to These Terms
Sitha Collections may update or modify these Terms & Conditions from time to time.
The updated version will be published on this page with the revised “Last Updated” date.
Customers are encouraged to review this page periodically.
21. Contact Us
For questions regarding these Terms & Conditions, orders, products, or customer support, please contact:
Sitha Collections
Phone / WhatsApp: 8341419996
Email: [Insert Email Address]
By using this website and placing an order, you acknowledge that you have read and agreed to these Terms & Conditions.