Return & Refund Policy
Last Updated: [Insert Date]
At Sitha Collections, we want you to be happy with your purchase. We carefully inspect and pack our sarees before dispatch. If you receive a product that is damaged, defective, incorrect, or significantly different from what was ordered, please contact us promptly so that we can assist you.
1. Return Eligibility
A return or exchange may be accepted when:
The product received is damaged or defective.
The wrong product has been delivered.
The product received is significantly different from the product description or order.
The product has a manufacturing or quality issue.
The product qualifies for return under an applicable promotional or store-specific return offer.
All return requests are subject to verification and the conditions mentioned in this policy.
2. Return Request Period
Customers should contact Sitha Collections within [48 hours / 3 days / 7 days] of receiving the order to report a damaged, defective, incorrect, or qualifying product.
Return requests submitted after the applicable period may not be accepted unless required by applicable law or specifically approved by Sitha Collections.
3. Conditions for Returns
For a return or exchange to be considered, the saree should generally:
Be unused and unworn.
Be in its original condition.
Have the original tags, packaging, and accessories intact, where applicable.
Not have stains, makeup marks, perfume smell, washing marks, alterations, or other signs of use.
Not have been damaged after delivery due to customer handling.
We may request photographs or videos of the product and packaging to assess the return request.
4. Unboxing Video
For high-value orders, customers are strongly encouraged to record a continuous unboxing video immediately after receiving the package.
An unboxing video can help us investigate claims involving:
Missing products
Wrong products
Transit damage
Tampered packages
Product defects visible at the time of opening
Failure to provide an unboxing video will not by itself remove any rights available under applicable law, but it may make it more difficult to verify certain claims.
5. Non-Returnable Situations
Returns may not be accepted for products that:
Have been worn or used.
Have been washed, altered, stitched, dyed, or otherwise modified.
Have been damaged after delivery.
Have stains, makeup marks, perfume smell, or other signs of use.
Are returned without the required original packaging or accessories, where applicable.
Are returned because of a change of mind, where the product is specifically marked as non-returnable.
Any exclusion will remain subject to applicable consumer protection laws.
6. Change-of-Mind Returns
Sitha Collections may offer returns or exchanges for eligible products where stated on the product page or at checkout.
If a product is eligible for a change-of-mind return, the applicable conditions, return window, shipping charges, and refund method will be communicated before or during the purchase process.
Products specifically marked as non-returnable will not qualify for change-of-mind returns, subject to applicable law.
7. Wrong Product Received
If you receive a product different from the one you ordered, please contact us as soon as possible.
After verification, we may arrange an exchange or refund, as appropriate.
Please do not use or alter the product before contacting us.
8. Damaged Product
If your saree arrives damaged, please contact us promptly and provide:
Order number
Photographs of the product
Photographs of the outer packaging
Photographs of the shipping label
Unboxing video, if available
A brief description of the issue
Our team will review the information and determine the appropriate resolution.
9. Defective or Quality Issues
If you believe the product has a manufacturing defect or significant quality issue, contact us with photographs/videos and your order details.
The product may be inspected before an exchange or refund is approved.
Minor variations in colour, texture, weave, zari, embroidery, or pattern may occur due to manufacturing processes, lighting, photography, or the nature of the fabric and may not necessarily constitute a defect.
10. Exchange
Where an exchange is approved and the same product is available, Sitha Collections may arrange a replacement.
If the same product is unavailable, we may offer an alternative resolution, such as a refund or another suitable option, subject to the circumstances and applicable law.
11. Return Shipping
For an approved return caused by a wrong product, verified defect, damage, or other issue attributable to Sitha Collections, we may arrange or reimburse reasonable return shipping as applicable.
For eligible change-of-mind returns, the customer may be responsible for return shipping charges if this has been disclosed as part of the applicable return terms.
12. Refund Eligibility
Once a return is approved and the product is received and verified where required, the eligible refund will be processed.
Refunds may be issued through the original payment method or another appropriate method, depending on the payment method and circumstances.
Where a refund is legally required, Sitha Collections will process it in accordance with applicable law.
13. Refund Processing Time
After the return is approved and any required product inspection is completed, refunds are generally processed within [5–7 business days].
The time taken for the refunded amount to appear in your account may additionally depend on your bank, card issuer, payment gateway, or other financial institution.
14. Shipping Charges and Refunds
Where applicable, the treatment of original shipping charges and return shipping charges will depend on the reason for the return and the applicable return terms.
For returns arising from a verified wrong, defective, damaged, or materially misrepresented product, applicable charges will be handled in accordance with the circumstances and applicable law.
15. Cancellation Before Dispatch
If you wish to cancel an order, please contact us as soon as possible after placing the order.
If the order has not yet been processed or dispatched, we may be able to cancel it.
Once an order has been processed, packed, or shipped, cancellation may no longer be possible and the applicable return process may apply.
16. Refund for Cancelled Orders
If an eligible order cancellation is approved and payment has already been received, the applicable refund will be processed through the original payment method or another appropriate method.
The time taken for the refund to reach the customer’s account may depend on the relevant payment provider or bank.
17. Products Damaged After Delivery
Sitha Collections is not responsible for damage caused after delivery through improper handling, washing, ironing, storage, alterations, stitching, staining, or other customer use.
Customers should follow any care instructions provided with the product.
18. Return Request Process
To request a return or exchange:
Step 1: Contact Sitha Collections using the details below.
Step 2: Provide your order number and registered contact details.
Step 3: Explain the reason for the return.
Step 4: Provide photographs/videos requested by our support team.
Step 5: Wait for return approval and further instructions.
Step 6: Pack the product securely and return it according to the instructions provided.
Step 7: Once received and verified, the applicable exchange or refund will be processed.
19. Fraudulent or Abusive Return Requests
Sitha Collections reserves the right to investigate suspicious, fraudulent, or repeated abusive return requests.
Where permitted by applicable law, appropriate action may be taken against fraudulent claims or misuse of the return process.
Nothing in this section is intended to restrict any legitimate consumer rights.
20. Contact Us
For return, exchange, cancellation, or refund assistance, please contact:
Sitha Collections
Phone / WhatsApp: 8341419996
Email: [Insert Email Address]
Please include your order number when contacting us about an existing order.
21. Policy Updates
Sitha Collections may update this Return & Refund Policy from time to time.
Any changes will be published on this page with the revised Last Updated date.
Customers are encouraged to review this policy before placing an order.