Privacy Policy
Last Updated: [Insert Date]
At Sitha Collections, we respect your privacy and are committed to protecting the personal information you provide when using our website, browsing our products, or placing an order.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
Full name
Mobile number
Email address
Billing address
Shipping address
Order and purchase details
Payment-related transaction information
Communication and customer-support details
Information you voluntarily provide through forms, messages, or enquiries
We may also automatically collect limited technical information such as IP address, browser type, device information, pages visited, and general website usage information.
2. How We Use Your Information
We may use your information to:
Process and fulfil your orders.
Arrange delivery of purchased products.
Process payments through authorised payment providers.
Send order confirmations and delivery updates.
Respond to customer enquiries and support requests.
Process returns, exchanges, refunds, or cancellations.
Improve our products, services, and website.
Prevent fraudulent or unauthorised transactions.
Maintain website security.
Send promotional communications where permitted and where you have provided appropriate consent.
Comply with applicable legal and regulatory requirements.
3. Payment Information
Online payments may be processed through third-party payment gateways.
Sitha Collections does not intend to store your complete credit card, debit card, banking password, or other sensitive payment credentials on its website.
Payment information may be handled directly by the relevant payment service provider according to its own privacy policy and security practices.
4. Sharing of Information
We may share necessary information with trusted service providers when required to operate our business, including:
Payment gateway providers
Courier and delivery partners
Website hosting and technology providers
Customer-support service providers
Website analytics and marketing service providers
Professional advisers or authorities where legally required
We only intend to share information that is reasonably necessary for the relevant purpose.
We do not intend to sell your personal information to third parties for their independent commercial use.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
Remember preferences.
Keep products in your shopping cart.
Understand website usage.
Improve website performance.
Provide relevant website functionality.
Measure marketing or advertising performance where applicable.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website features.
6. Marketing Communications
Where permitted by applicable law, we may use your contact details to provide information about:
New collections
Special offers
Discounts
Promotions
New arrivals
Other Sitha Collections updates
You may request to stop receiving promotional communications at any time by contacting us or using an available unsubscribe option.
Transactional communications, such as order confirmations and important service messages, may still be sent when necessary.
7. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or destruction.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and meeting applicable legal or regulatory obligations.
When information is no longer required, we may securely delete or anonymise it, subject to applicable legal requirements.
9. Third-Party Websites and Services
Our website may contain links to or integrations with third-party websites and services, including payment providers, social media platforms, courier services, or other external services.
Sitha Collections is not responsible for the privacy practices of third-party websites.
We recommend reviewing the privacy policies of third-party services before providing them with personal information.
10. Children’s Privacy
Our website is intended for general consumers and is not specifically directed toward children.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can take appropriate action.
11. Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, including the ability to:
Request access to certain personal information we hold about you.
Request correction of inaccurate information.
Request deletion of information where legally applicable.
Withdraw consent where processing is based on consent.
Request information regarding how your personal information is handled.
Raise a privacy-related complaint or grievance.
To make a privacy request, please contact us using the details provided below.
12. Data Breaches and Security Incidents
If we become aware of a personal-data security incident affecting your information, we will take reasonable steps to investigate, contain, and address the incident and provide notifications where required by applicable law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.
Any updated version will be published on this page with a revised Last Updated date.
We encourage you to review this page periodically.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Sitha Collections
Phone / WhatsApp: 8341419996
Email: [Insert Email Address]
15. Grievance Contact
For privacy-related complaints or grievances, you may contact:
Grievance Contact: [Insert Name / Designation]
Email: [Insert Grievance Email]
Phone: 8341419996
We will make reasonable efforts to review and address privacy-related concerns in accordance with applicable law.
16. Consent
By using the Sitha Collections website, you acknowledge that you have read and understood this Privacy Policy.
Where consent is required by applicable law, we will seek the appropriate consent before processing personal information for the relevant purpose.