Shipping Policy
Last Updated: [Insert Date]
At Sitha Collections, we carefully pack every order to ensure your sarees reach you safely and in excellent condition. This Shipping Policy explains our shipping process, delivery timelines, and related terms.
1. Shipping Availability
We currently provide shipping services to locations supported by our delivery partners within India.
Shipping availability may vary depending on the delivery address and courier service coverage.
If a particular location is not serviceable, we will contact you using the details provided with your order.
2. Order Processing
Orders are generally processed after successful payment confirmation.
Orders may require [1–3 business days] for processing, packing, and dispatch.
During sales, festive periods, holidays, or periods of unusually high order volume, processing may take additional time.
3. Delivery Time
Once an order has been dispatched, delivery generally takes approximately [3–7 business days], depending on the destination and courier service.
Estimated delivery times are indicative and may vary due to:
Location and courier coverage
Weather conditions
Public holidays
Transportation delays
High order volumes
Unexpected logistical circumstances
Other circumstances beyond our reasonable control
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before the order is confirmed.
From time to time, Sitha Collections may offer free shipping promotions or special delivery offers.
Any applicable shipping charges are subject to change without prior notice.
5. Order Tracking
Once your order has been dispatched, tracking information may be shared with you through the contact details provided during checkout.
You can use the tracking information to check the status of your shipment through the applicable courier service.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
Full name
House/flat number
Street/locality
City
State
PIN code
Contact number
Sitha Collections will not be responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or outdated address information provided by the customer.
7. Delivery Attempts
Our delivery partners may make multiple delivery attempts depending on their operational policies.
If a delivery cannot be completed because the customer is unavailable or the address cannot be located, the courier may return the package to us.
Additional shipping charges may apply if an order needs to be re-shipped due to an incorrect address, repeated failed delivery attempts, or other circumstances attributable to the customer.
8. Delayed Delivery
Although we aim to deliver orders within the estimated timeframe, delivery delays may occasionally occur.
Delays may result from courier operations, weather, natural events, public holidays, transportation issues, high-volume periods, or other circumstances beyond our control.
If your order appears significantly delayed, please contact us with your order details so that we can assist you.
9. Damaged Package
Customers are advised to inspect the package at the time of delivery.
If the outer package appears visibly damaged, opened, or tampered with, please document the condition with photographs or video where possible and contact Sitha Collections as soon as possible.
Any claim relating to damaged products will be reviewed according to our applicable return and refund policy.
10. Lost or Missing Shipment
If your shipment is marked as delivered but you have not received it, please contact us as soon as possible.
We may coordinate with the relevant courier partner to investigate the shipment status.
Resolution will depend on the findings of the courier investigation and applicable policies.
11. International Shipping
International shipping is currently [Not Available / Available to Selected Countries].
If international shipping becomes available, applicable shipping charges, customs duties, taxes, import charges, and other destination-country fees may be the responsibility of the customer unless otherwise stated.
12. Order Changes After Dispatch
Once an order has been dispatched, changes to the delivery address or other shipping details may not be possible.
Customers should contact us as soon as possible if they need to request an order or address change.
We will make reasonable efforts to accommodate the request where the order status permits.
13. Multiple Products in One Order
If an order contains multiple products, Sitha Collections may ship the products together or in separate shipments depending on product availability and logistics.
If products are shipped separately, applicable tracking information may be provided for each shipment.
14. Contact Us
For questions regarding shipping, delivery, tracking, or an existing order, please contact:
Sitha Collections
Phone / WhatsApp: 8341419996
Email: [Insert Email Address]
When contacting us regarding an order, please provide your order number and registered contact details so that we can assist you more efficiently.
15. Policy Updates
Sitha Collections may update this Shipping Policy from time to time.
Any changes will be published on this page with the revised Last Updated date.
We recommend reviewing this page before placing an order.